What is VoIP?
Voice Over IP is voice Internet protocol, digitized and converted into data packets. This information (voice) will flow just like any type of data, such as emails and on the same platform, whether it is your internal (LAN), external (WAN), or a public network (Internet).
What is the advantage of VoIP?
A single infrastructure
Once your company acquires a network (LAN), it is important to start thinking about VoIP. The same cable may be used for your PCs and your telephones. From the moment you start using, or plan to connect a remote computer terminal through Internet or 3G, the investment is almost done. VoIP doesn't require large additional costs as soon as your data "path" is open. Some call this free VoIP. Do not forget that if the VoIP data do not use much bandwidth, they are susceptible to transmission delays of the voice packets. It is mandatory to prioritize it over other data so that the voice quality is impeccable.
Because VoIP is based on a software solution, certain IPBXs (VoIP exchanges) evolve easily with software updates. New features will be available to increase user performance. There is no longer any question of an obsolete system.
The integration of software applications such as Fax, Voice to Email, CTI link, Mobility/Attendance Management... will be simplified and made less costly because these solutions are IP based.
One last thing, but not the least: putting a VoIP solution in place opens your world up to SIP operators. SIP operators can offer very attractive pricing. Conventional Telecoms operators have gradually converted their entire infrastructure to VoIP.
10 questions for modifying your infrastructure to be more efficient and competitive
1. How should I choose a SIP operator?
2. Which features do I need?
3. Which terminals do I choose and for which users?
4. Do I need a computer specialist?
5. Can the solution be integrated into the existing environment?
6. How many devices for remote working should I plan for?
7. Do I need a help desk and who will provide support and system upgrades?
8. What computer equipment do I need?
9. How do I size the communications server?
10. What is my budget and what will the savings be?
Clearly choosing a VOIP Platform is an important, complex decision that requires some investigation. This is to determine which solution will best suit your needs.
Today VoIP is no longer a choice, but a reality.
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