FAQ > What is a CTI link?

What is a CTI (Telephone and computer coupling) link?

A telephone exchange with a CTI connection allows you to make calls with a single mouse click:
 

  • A small piece of "click to call" software is easily installed on a PC. Then simply highlight a telephone number in a document to initiate the call.
     
  • TAPI mode, included in the Microsoft OS versions, also allows you to dial a number found in a CRM or ERP application that is TAPI compliant.
     
  • Conversely, when a call is received, it is possible to produce a recovery of a client file from a CRM or ERP With this method the user can have access to all necessary client information before answering.


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